Monthly Archives: January 2015

A Universal SEO Strategy Audit in 5 Steps – Whiteboard Friday

Posted by randfish

When it comes to building an SEO strategy, many marketers (especially those who don’t spend a significant amount of time with SEO) start off by asking a few key questions. That’s a good start, but only if you’re asking the right questions. In today’s Whiteboard Friday, Rand puts the usual suspects on the chopping block, showing us the five things we should really be looking into when formulating our SEO strategy.

For reference, here’s a still of this week’s whiteboard!

Universal SEO Strategy Audit Whiteboard

Video transcription

Howdy, Moz fans, and welcome to another edition of Whiteboard Friday. This week we’re chatting about building an SEO strategy and having a universal set of five questions that can get you there.

So number one: What keywords do you want to rank for?


Number two
: How do we get links?


Number three
: Site speed. Mobile? Doesn’t even seem like a question.


Number four
: What about Penguin and Panda?


Number five
: When do I get money?

This is bologna. That’s not a strategy. Some of those go to tactics you might invest in an SEO, but this is not an SEO strategy. Unfortunately, this is how a lot of conversations about SEO start at teams, with CMOs, with managers, with CEOs, with clients or potential clients, and it’s very frustrating because you can’t truly do a great job with SEO just in the tactical level. If you don’t start with a compelling strategy, doing all of these things is only going to produce a small amount of potential return compared to if you ask the right questions and you get your strategy set before you begin an SEO process and nailing your tactics.

So that’s what I want to go through. I spend a lot of time thinking through these things and analyzing a lot of posts that other people have put up and questions that folks have put in our Q&A system and others, on Quora and other places. I think actually every great SEO strategy that I have ever seen can be the distilled down to answers that come from these five questions.

So number one: What does our organization create that helps solve searchers’ questions or problems? That could be, “Or what will we create in the future?” It might be that you haven’t yet created the thing or things that’s going to help solve searchers’ questions or problems. But that thing that you make, that product or service or content that you are making, that expertise that you hold, something about your organization is creating value that if only searchers could access it, they would be immensely thankful.

It is possible, and I have seen plenty of examples of companies that are so new or so much on the cutting edge that they’re producing things that aren’t solving questions people are asking yet. The problem that you’re solving then is not a question. It’s not something that’s being searched for directly. It usually is very indirect. If you’re creating a machine that, let’s say, turns children’s laughter into energy, as they do in the film “Monsters, Inc.”, that is something very new. No one is searching for machine to turn kids laughing into energy. However, many people are searching for alternative energy. They’re searching for broader types of things and concepts. By the way, if you do invent that machine, I think you’ll probably nail a lot of that interest level stuff.

If you have a great answer to this, you can then move on to, “What is the unique value we provide that no one else does?” We talked about unique value previously on Whiteboard Friday. There’s a whole episode you can watch about that. Basically, if everyone else out there is producing X and X+1 and X+2, you’ve either got to be producing X times 10, or you’ve got to be producing Y, something that is highly unique or is unique because it is of such better quality, such greater quality. It does the job so much better than anything else out there. It’s not, “Hey, we’re better than the top ten search results.” It’s, “Why are you ten times better than anything on this list?”

The third question is, “Who’s going to help amplify our message, and why will they do it?” This is essential because SEO has turned from an exercise, where we essentially take content that already exists or create some content that will solve a searcher problem and then try and acquire links to it, or point links to it, or point ranking signals at it, and instead it’s ones where we have to go out and earn those ranking signals. Because we’ve shifted from link building or ranking signal building to ranking signal earning, we better have people who will help amplify our message, the content that we create, the value that we provide, the service or the product, the message about our brand.

If we don’t have those people who, for some reason, care enough about what we’re doing to help share it with others, we’re going to be shouting into a void. We’re going to get no return on the investment of broadcasting our message or reaching out one to one, or sharing on social media, or distributing. It’s not going to work. We need that amplification. There must be some of it, and because we need amplification in order to earn these ranking signals, we need an answer to who.

That who is going to depend highly on your target audience, your target customers, and who influences your target customers, which may be a very different group than other customers just like them. There are plenty of businesses in industries where your customers will be your worst amplifiers because they love you and they don’t want to share you with anyone else. They love whatever product or service you’re providing, and they want to keep you all to themselves. By the way, they’re not on social media, and they don’t do sharing. So you need another level above them. You need press or bloggers or social media sharers, somebody who influences your target audience.

Number four: What is our process for turning visitors from search into customers? If you have no answer to this, you can’t expect to earn search visits and have a positive return on your investment. You’ve got to be building out that funnel that says, “Aha, people have come to us through channel X, search, social media, e-mail, directly visited, referred from some other website, through business development, through conference or trade show, whatever it is. Then they come back to our website. Then they sign up for an e-mail. Then they make a conversion. How does that work? What does our web-marketing funnel look like? How do we take people that visited our site for the first time from search, from a problem or a question that they had that we answered, and now how do they become a customer?” If you don’t have that process yet, you must build it. That’s part of a great SEO strategy. Then optimization of this is often called conversion rate optimization.

The last question, number five: How do we expose what we do that provides value here in a way that engines can easily crawl, index, understand, and show off? This is getting to much more classic SEO stuff. For many companies they have something wonderful that they’ve built, but it’s just a mobile app or a web app that has no physical URL structure that anyone can crawl and be exposed to, or it’s a service based business.

Let’s say it’s legal services firm. How are we going to turn the expertise of our legal team into something that engines can perceive? Maybe we have the answers to these questions, but we need to find some way to show it off, and that’s where content creation comes into play. So we don’t just need content that is good quality content that can be crawled and indexed. It also must be understood, and this ties a little bit to things we’ve talked about in the past around Hummingbird, where it’s clear that the content is on the topic and that it really answers the searchers’ underlying question, not just uses the keywords the searcher is using. Although, using the keywords is still important from a classic SEO perspective.

Then show off that content is, “How do we do a great job of applying rich snippets, of applying schema, of having a very compelling title and description and URL, of getting that ranked highly, of learning what our competitors are doing that we can uniquely differentiate from them in the search results themselves so that we can improve our click-through rates,” all of those kinds of things.

If you answer these five questions, or if your customer, your client, your team, your boss already has great answers to these five questions, then you can start getting pretty tactical and be very successful. If you don’t have answers to these yet, go get them. Make them explicit, not just implicit. Don’t just assume you know what they are. Have them list them. Make sure everyone on the team, everyone in the SEO process has bought into, “Yes, these are the answers to those five questions that we have. Now, let’s go do our tactics.” I think you’ll find you’re far more successful with any type of SEO project or investment.

All right gang, thanks so much for joining us on Whiteboard Friday, and we’ll see you again next week. Take care.

Video transcription by Speechpad.com

Sign up for The Moz Top 10, a semimonthly mailer updating you on the top ten hottest pieces of SEO news, tips, and rad links uncovered by the Moz team. Think of it as your exclusive digest of stuff you don’t have time to hunt down but want to read!

A Universal SEO Strategy Audit in 5 Steps – Whiteboard Friday

Posted by randfish

When it comes to building an SEO strategy, many marketers (especially those who don’t spend a significant amount of time with SEO) start off by asking a few key questions. That’s a good start, but only if you’re asking the right questions. In today’s Whiteboard Friday, Rand puts the usual suspects on the chopping block, showing us the five things we should really be looking into when formulating our SEO strategy.

For reference, here’s a still of this week’s whiteboard!

Universal SEO Strategy Audit Whiteboard

Video transcription

Howdy, Moz fans, and welcome to another edition of Whiteboard Friday. This week we’re chatting about building an SEO strategy and having a universal set of five questions that can get you there.

So number one: What keywords do you want to rank for?


Number two
: How do we get links?


Number three
: Site speed. Mobile? Doesn’t even seem like a question.


Number four
: What about Penguin and Panda?


Number five
: When do I get money?

This is bologna. That’s not a strategy. Some of those go to tactics you might invest in an SEO, but this is not an SEO strategy. Unfortunately, this is how a lot of conversations about SEO start at teams, with CMOs, with managers, with CEOs, with clients or potential clients, and it’s very frustrating because you can’t truly do a great job with SEO just in the tactical level. If you don’t start with a compelling strategy, doing all of these things is only going to produce a small amount of potential return compared to if you ask the right questions and you get your strategy set before you begin an SEO process and nailing your tactics.

So that’s what I want to go through. I spend a lot of time thinking through these things and analyzing a lot of posts that other people have put up and questions that folks have put in our Q&A system and others, on Quora and other places. I think actually every great SEO strategy that I have ever seen can be the distilled down to answers that come from these five questions.

So number one: What does our organization create that helps solve searchers’ questions or problems? That could be, “Or what will we create in the future?” It might be that you haven’t yet created the thing or things that’s going to help solve searchers’ questions or problems. But that thing that you make, that product or service or content that you are making, that expertise that you hold, something about your organization is creating value that if only searchers could access it, they would be immensely thankful.

It is possible, and I have seen plenty of examples of companies that are so new or so much on the cutting edge that they’re producing things that aren’t solving questions people are asking yet. The problem that you’re solving then is not a question. It’s not something that’s being searched for directly. It usually is very indirect. If you’re creating a machine that, let’s say, turns children’s laughter into energy, as they do in the film “Monsters, Inc.”, that is something very new. No one is searching for machine to turn kids laughing into energy. However, many people are searching for alternative energy. They’re searching for broader types of things and concepts. By the way, if you do invent that machine, I think you’ll probably nail a lot of that interest level stuff.

If you have a great answer to this, you can then move on to, “What is the unique value we provide that no one else does?” We talked about unique value previously on Whiteboard Friday. There’s a whole episode you can watch about that. Basically, if everyone else out there is producing X and X+1 and X+2, you’ve either got to be producing X times 10, or you’ve got to be producing Y, something that is highly unique or is unique because it is of such better quality, such greater quality. It does the job so much better than anything else out there. It’s not, “Hey, we’re better than the top ten search results.” It’s, “Why are you ten times better than anything on this list?”

The third question is, “Who’s going to help amplify our message, and why will they do it?” This is essential because SEO has turned from an exercise, where we essentially take content that already exists or create some content that will solve a searcher problem and then try and acquire links to it, or point links to it, or point ranking signals at it, and instead it’s ones where we have to go out and earn those ranking signals. Because we’ve shifted from link building or ranking signal building to ranking signal earning, we better have people who will help amplify our message, the content that we create, the value that we provide, the service or the product, the message about our brand.

If we don’t have those people who, for some reason, care enough about what we’re doing to help share it with others, we’re going to be shouting into a void. We’re going to get no return on the investment of broadcasting our message or reaching out one to one, or sharing on social media, or distributing. It’s not going to work. We need that amplification. There must be some of it, and because we need amplification in order to earn these ranking signals, we need an answer to who.

That who is going to depend highly on your target audience, your target customers, and who influences your target customers, which may be a very different group than other customers just like them. There are plenty of businesses in industries where your customers will be your worst amplifiers because they love you and they don’t want to share you with anyone else. They love whatever product or service you’re providing, and they want to keep you all to themselves. By the way, they’re not on social media, and they don’t do sharing. So you need another level above them. You need press or bloggers or social media sharers, somebody who influences your target audience.

Number four: What is our process for turning visitors from search into customers? If you have no answer to this, you can’t expect to earn search visits and have a positive return on your investment. You’ve got to be building out that funnel that says, “Aha, people have come to us through channel X, search, social media, e-mail, directly visited, referred from some other website, through business development, through conference or trade show, whatever it is. Then they come back to our website. Then they sign up for an e-mail. Then they make a conversion. How does that work? What does our web-marketing funnel look like? How do we take people that visited our site for the first time from search, from a problem or a question that they had that we answered, and now how do they become a customer?” If you don’t have that process yet, you must build it. That’s part of a great SEO strategy. Then optimization of this is often called conversion rate optimization.

The last question, number five: How do we expose what we do that provides value here in a way that engines can easily crawl, index, understand, and show off? This is getting to much more classic SEO stuff. For many companies they have something wonderful that they’ve built, but it’s just a mobile app or a web app that has no physical URL structure that anyone can crawl and be exposed to, or it’s a service based business.

Let’s say it’s legal services firm. How are we going to turn the expertise of our legal team into something that engines can perceive? Maybe we have the answers to these questions, but we need to find some way to show it off, and that’s where content creation comes into play. So we don’t just need content that is good quality content that can be crawled and indexed. It also must be understood, and this ties a little bit to things we’ve talked about in the past around Hummingbird, where it’s clear that the content is on the topic and that it really answers the searchers’ underlying question, not just uses the keywords the searcher is using. Although, using the keywords is still important from a classic SEO perspective.

Then show off that content is, “How do we do a great job of applying rich snippets, of applying schema, of having a very compelling title and description and URL, of getting that ranked highly, of learning what our competitors are doing that we can uniquely differentiate from them in the search results themselves so that we can improve our click-through rates,” all of those kinds of things.

If you answer these five questions, or if your customer, your client, your team, your boss already has great answers to these five questions, then you can start getting pretty tactical and be very successful. If you don’t have answers to these yet, go get them. Make them explicit, not just implicit. Don’t just assume you know what they are. Have them list them. Make sure everyone on the team, everyone in the SEO process has bought into, “Yes, these are the answers to those five questions that we have. Now, let’s go do our tactics.” I think you’ll find you’re far more successful with any type of SEO project or investment.

All right gang, thanks so much for joining us on Whiteboard Friday, and we’ll see you again next week. Take care.

Video transcription by Speechpad.com

Sign up for The Moz Top 10, a semimonthly mailer updating you on the top ten hottest pieces of SEO news, tips, and rad links uncovered by the Moz team. Think of it as your exclusive digest of stuff you don’t have time to hunt down but want to read!

Social Media Teams: Tips And Tools For Working Together Seamlessly

At any given moment, any one of Buffer’s staff of nearly 30 could be on our social media accounts chatting with customers, answering questions or scheduling posts for the days or weeks ahead.

Thanks to Buffer’s social media management tools and the many other awesome tools that help us out, social media is a team effort here. Maybe it’s the same where you are?

We’ve talked about how one person can handle multiple social media accounts on the blog, and now it’s time for …

The post Social Media Teams: Tips And Tools For Working Together Seamlessly appeared first on Social.

Leveraging Panda to Get Out of Product Feed Jail

Posted by MichaelC

This is a story about Panda, customer service, and differentiating your store from others selling the same products.

Many e-commerce websites get the descriptions, specifications, and imagery for products they sell from feeds or databases provided by the
manufacturers. The manufacturers might like this, as they control how their product is described and shown. However, it does their retailers
no good when they are trying to rank for searches for those products and they’ve got the exact same content as every other retailer. If the content
in the feed is thin, then you’ll have pages with…well….thin content. And if there’s a lot of content for the products, then you’ll have giant blocks of content that
Panda might spot as being the same as they’ve seen on many other sites. To throw salt on the wound, if the content is really crappy, badly written,
or downright wrong, then the retailers’ sites will look low-quality to Panda and users as well.

Many webmasters see Panda as a type of Google penalty—but it’s not, really. Panda is a collection of measurements Google
is taking of your web pages to try and give your pages a rating on how happy users are likely to be with those pages.
It’s not perfect, but then again—neither is your website.

Many SEO folks (including me) tend to focus on the kinds of tactical and structural things you can do to make Panda see
your web pages as higher quality: things like adding big, original images, interactive content like videos and maps, and
lots and lots and lots and lots of text. These are all good tactics, but let’s step back a bit and look at a specific
example to see WHY Panda was built to do this, and from that, what we can do as retailers to enrich the content we have
for e-commerce products where our hands are a bit tied—we’re getting a feed of product info from the manufacturers, the same
as every other retailer of those products.

I’m going to use a real-live example that I suffered through about a month ago. I was looking for a replacement sink
stopper for a bathroom sink. I knew the brand, but there wasn’t a part number on the part I needed to replace. After a few Google
searches, I think I’ve found it on Amazon:


Kohler store, sink stopper, on Amazon.com

Don’t you wish online shopping was always this exciting?

What content actually teaches the customer

All righty… my research has shown me that there are standard sizes for plug stoppers. In fact, I initially ordered a
“universal fit sink stopper.” Which didn’t fit. Then I found 3 standard diameters, and 5 or 6 standard lengths.
No problem…I possess that marvel of modern tool chests, a tape measure…so I measure the part I have that I need to replace. I get about 1.5″ x 5″.
So let’s scroll down to the product details to see if it’s a match:

Kohler sink stopper product info from hell

Whoa. 1.2 POUNDS? This sink stopper must be made of
Ununoctium.
The one in my hand weighs about an ounce. But the dimensions
are way off as well: a 2″ diameter stopper isn’t going to fit, and mine needs to be at least an inch longer.

I scroll down to the product description…maybe there’s more detail there, maybe the 2″ x 2″ is the box or something.

I've always wanted a sink stopper designed for long long

Well, that’s less than helpful, with a stupid typo AND incorrect capitalization AND a missing period at the end.
Doesn’t build confidence in the company’s quality control.

Looking at the additional info section, maybe this IS the right part…the weight quoted in there is about right:

Maybe this is my part after all

Where else customers look for answers

Next I looked at the questions and answers bit, which convinced me that it PROBABLY was the right part:

Customers will answer the question if the retailer won't...sometimes.

If I was smart, I would have covered my bets by doing what a bunch of other customers also did: buy a bunch of different parts,
and surely one of them will fit. Could there
possibly was a clearer signal that the product info was lacking than this?

If you can't tell which one to buy, buy them all!

In this case, that was probably smarter than spending another 1/2 hour of my time snooping around online. But in general, people
aren’t going to be willing to buy THREE of something just to make sure they get the right one. This cheap part was an exception.

So, surely SOMEONE out there has the correct dimensions of this part on their site—so I searched for the part number I saw on the Amazon
listing. But as it turned out, that crappy description and wrong weight and dimensions were on every site I found…because they came from
the manufacturer.

Better Homes and Gardens...but not better description.

A few of the sites had edited out the “designed for long long” bit, but apart from that, they were all the same.

What sucks for the customer is an opportunity for you

Many, many retailers are in this same boat—they get their product info from the manufacturer, and if the data sucks in their feed,
it’ll suck on their site. Your page looks weak to both users and to Panda, and it looks the same as everybody else’s page for that product…to
both users and to Panda. So (a) you won’t rank very well, and (b) if you DO manage to get a customer to that page, it’s not as likely to convert
to a sale.

What can you do to improve on this? Here’s a few tactics to consider.

1. Offer your own additional description and comments

Add a new field to your CMS for your own write-ups on products, and when you discover issues like the above, you can add your own information—and
make it VERY clear what’s the manufacturer’s stock info and what you’ve added (that’s VALUE-ADDED) as well. My client
Sports Car Market magazine does this with their collector car auction reports in their printed magazine:
they list the auction company’s description of the car, then their reporter’s assessment of the car. This is why I buy the magazine and not the auction catalog.

2. Solicit questions

Be sure you solicit questions on every product page—your customers will tell you what’s wrong or what important information is missing. Sure,
you’ve got millions of products to deal with, but what the customers are asking about (and your sales volume of course) will help you prioritize as well as
find the problems opportunities.

Amazon does a great job of enabling this, but in this case, I used the Feedback option to update the product info,
and got back a total
bull-twaddle email from the seller about how the dimensions are in the product description thank you for shopping with us, bye-bye.
I tried to help them, for free, and they shat on me.

3. But I don’t get enough traffic to get the questions

Don’t have enough site volume to get many customer requests? No problem, the information is out there for you on Amazon :-).
Take your most important products, and look them up on Amazon, and see what questions are being asked—then answer those ONLY on your own site.

4. What fits with what?

Create fitment/cross-reference charts for products.
You probably have in-house knowledge of what products fit/are compatible with what other products.
Just because YOU know a certain accessory fits all makes and models, because it’s some industry-standard size, doesn’t mean that the customer knows this.

If there’s a particular way to measure a product so you get the correct size, explain that (with photos of what you’re measuring, if it seems
at all complicated). I’m getting a new front door for my house. 

  • How big is the door I need? 
  • Do I measure the width of the door itself, or the width of the
    opening (probably 1/8″ wider)? 
  • Or if it’s pre-hung, do I measure the frame too? Is it inswing or outswing?
  • Right or left hinged…am I supposed to
    look at the door from inside the house or outside to figure this out? 

If you’re a door seller, this is all obvious stuff,
but it wasn’t obvious to me, and NOT having the info on a website means (a) I feel stupid, and (b) I’m going to look at your competitors’ sites
to see if they will explain it…and maybe I’ll find a door on THEIR site I like better anyway.

Again, prioritize based on customer requests.

5. Provide your own photos and measurements

If examples of the physical products are available to you, take your own photos, and take your own measurements.

In fact, take your OWN photo of YOURSELF taking the measurement—so the user can see exactly what part of the product you’re measuring.
In the photo below, you can see that I’m measuring the diameter of the stopper, NOT the hole in the sink, NOT the stopper plus the rubber gasket.
And no, Kohler, it’s NOT 2″ in diameter…by a long shot.

Don't just give the measurements, SHOW the measurements

Keep in mind, you shouldn’t have to tear apart your CMS to do any of this. You can put your additions in a new database table, just tied to the
core product content by SKU. In the page template code for the product page, you can check your database to see if you have any of your “extra bits” to display
alongside the feed content, and this way keep it separate from the core product catalog code. This will make updates to the CMS/product catalog less painful as well.

Fixing your content doesn’t have to be all that difficult, nor expensive

At this point, you’re probably thinking “hey, but I’ve got 1.2 million SKUs, and if I were to do this, it’d take me 20 years to update all of them.”
FINE. Don’t update all of them. Prioritize, based on factors like what you sell the most of, what you make the best margin on, what customers
ask questions about the most, etc. Maybe concentrate on your top 5% in terms of sales, and do those first. Take all that money you used to spend
buying spammy links every month, and spend it instead on junior employees or interns doing the product measurements, extra photos, etc.

And don’t be afraid to spend a little effort on a low value product, if it’s one that frequently gets questions from customers.
Simple things can make a life-long fan of the customer. I once needed to replace a dishwasher door seal, and didn’t know if I needed special glue,
special tools, how to cut it to fit with or without overlap, etc.
I found a video on how to do the replacement on
RepairClinic.com. So easy!
They got my business for the $10 seal, of course…but now I order my $50 fridge water filter from them every six months as well.

Benefits to your conversion rate

Certainly the tactics we’ve talked about will improve your conversion rate from visitors to purchasers. If JUST ONE of those sites I looked at for that damn sink stopper
had the right measurement (and maybe some statement about how the manufacturer’s specs above are actually incorrect, we measured, etc.), I’d have stopped right there
and bought from that site.

What does this have to do with Panda?

But, there’s a Panda benefit here too. You’ve just added a bunch of additional, unique text to your site…and maybe a few new unique photos as well.
Not only are you going to convert better, but you’ll probably rank better too.

If you’re NOT Amazon, or eBay, or Home Depot, etc., then Panda is your secret weapon to help you rank against those other sites whose backlink profiles are
stronger than
carbon fibre (that’s a really cool video, by the way).
If you saw my
Whiteboard Friday on Panda optimization, you’ll know that
Panda tuning can overcome incredible backlink profile deficits.

It’s go time

We’re talking about tactics that are time-consuming, yes—but relatively easy to implement, using relatively inexpensive staff (and in some
cases, your customers are doing some of the work for you).
And it’s something you can roll out a product at a time.
You’ll be doing things that really DO make your site a better experience for the user…we’re not just trying to trick Panda’s measurements.

  1. Your pages will rank better, and bring more traffic.
  2. Your pages will convert better, because users won’t leave your site, looking elsewhere for answers to their questions.
  3. Your customers will be more loyal, because you were able to help them when nobody else bothered.

Don’t be held hostage by other peoples’ crappy product feeds. Enhance your product information with your own info and imagery.
Like good link-building and outreach, it takes time and effort, but both Panda and your site visitors will reward you for it.

Sign up for The Moz Top 10, a semimonthly mailer updating you on the top ten hottest pieces of SEO news, tips, and rad links uncovered by the Moz team. Think of it as your exclusive digest of stuff you don’t have time to hunt down but want to read!

Leveraging Panda to Get Out of Product Feed Jail

Posted by MichaelC

This is a story about Panda, customer service, and differentiating your store from others selling the same products.

Many e-commerce websites get the descriptions, specifications, and imagery for products they sell from feeds or databases provided by the
manufacturers. The manufacturers might like this, as they control how their product is described and shown. However, it does their retailers
no good when they are trying to rank for searches for those products and they’ve got the exact same content as every other retailer. If the content
in the feed is thin, then you’ll have pages with…well….thin content. And if there’s a lot of content for the products, then you’ll have giant blocks of content that
Panda might spot as being the same as they’ve seen on many other sites. To throw salt on the wound, if the content is really crappy, badly written,
or downright wrong, then the retailers’ sites will look low-quality to Panda and users as well.

Many webmasters see Panda as a type of Google penalty—but it’s not, really. Panda is a collection of measurements Google
is taking of your web pages to try and give your pages a rating on how happy users are likely to be with those pages.
It’s not perfect, but then again—neither is your website.

Many SEO folks (including me) tend to focus on the kinds of tactical and structural things you can do to make Panda see
your web pages as higher quality: things like adding big, original images, interactive content like videos and maps, and
lots and lots and lots and lots of text. These are all good tactics, but let’s step back a bit and look at a specific
example to see WHY Panda was built to do this, and from that, what we can do as retailers to enrich the content we have
for e-commerce products where our hands are a bit tied—we’re getting a feed of product info from the manufacturers, the same
as every other retailer of those products.

I’m going to use a real-live example that I suffered through about a month ago. I was looking for a replacement sink
stopper for a bathroom sink. I knew the brand, but there wasn’t a part number on the part I needed to replace. After a few Google
searches, I think I’ve found it on Amazon:


Kohler store, sink stopper, on Amazon.com

Don’t you wish online shopping was always this exciting?

What content actually teaches the customer

All righty… my research has shown me that there are standard sizes for plug stoppers. In fact, I initially ordered a
“universal fit sink stopper.” Which didn’t fit. Then I found 3 standard diameters, and 5 or 6 standard lengths.
No problem…I possess that marvel of modern tool chests, a tape measure…so I measure the part I have that I need to replace. I get about 1.5″ x 5″.
So let’s scroll down to the product details to see if it’s a match:

Kohler sink stopper product info from hell

Whoa. 1.2 POUNDS? This sink stopper must be made of
Ununoctium.
The one in my hand weighs about an ounce. But the dimensions
are way off as well: a 2″ diameter stopper isn’t going to fit, and mine needs to be at least an inch longer.

I scroll down to the product description…maybe there’s more detail there, maybe the 2″ x 2″ is the box or something.

I've always wanted a sink stopper designed for long long

Well, that’s less than helpful, with a stupid typo AND incorrect capitalization AND a missing period at the end.
Doesn’t build confidence in the company’s quality control.

Looking at the additional info section, maybe this IS the right part…the weight quoted in there is about right:

Maybe this is my part after all

Where else customers look for answers

Next I looked at the questions and answers bit, which convinced me that it PROBABLY was the right part:

Customers will answer the question if the retailer won't...sometimes.

If I was smart, I would have covered my bets by doing what a bunch of other customers also did: buy a bunch of different parts,
and surely one of them will fit. Could there
possibly was a clearer signal that the product info was lacking than this?

If you can't tell which one to buy, buy them all!

In this case, that was probably smarter than spending another 1/2 hour of my time snooping around online. But in general, people
aren’t going to be willing to buy THREE of something just to make sure they get the right one. This cheap part was an exception.

So, surely SOMEONE out there has the correct dimensions of this part on their site—so I searched for the part number I saw on the Amazon
listing. But as it turned out, that crappy description and wrong weight and dimensions were on every site I found…because they came from
the manufacturer.

Better Homes and Gardens...but not better description.

A few of the sites had edited out the “designed for long long” bit, but apart from that, they were all the same.

What sucks for the customer is an opportunity for you

Many, many retailers are in this same boat—they get their product info from the manufacturer, and if the data sucks in their feed,
it’ll suck on their site. Your page looks weak to both users and to Panda, and it looks the same as everybody else’s page for that product…to
both users and to Panda. So (a) you won’t rank very well, and (b) if you DO manage to get a customer to that page, it’s not as likely to convert
to a sale.

What can you do to improve on this? Here’s a few tactics to consider.

1. Offer your own additional description and comments

Add a new field to your CMS for your own write-ups on products, and when you discover issues like the above, you can add your own information—and
make it VERY clear what’s the manufacturer’s stock info and what you’ve added (that’s VALUE-ADDED) as well. My client
Sports Car Market magazine does this with their collector car auction reports in their printed magazine:
they list the auction company’s description of the car, then their reporter’s assessment of the car. This is why I buy the magazine and not the auction catalog.

2. Solicit questions

Be sure you solicit questions on every product page—your customers will tell you what’s wrong or what important information is missing. Sure,
you’ve got millions of products to deal with, but what the customers are asking about (and your sales volume of course) will help you prioritize as well as
find the problems opportunities.

Amazon does a great job of enabling this, but in this case, I used the Feedback option to update the product info,
and got back a total
bull-twaddle email from the seller about how the dimensions are in the product description thank you for shopping with us, bye-bye.
I tried to help them, for free, and they shat on me.

3. But I don’t get enough traffic to get the questions

Don’t have enough site volume to get many customer requests? No problem, the information is out there for you on Amazon :-).
Take your most important products, and look them up on Amazon, and see what questions are being asked—then answer those ONLY on your own site.

4. What fits with what?

Create fitment/cross-reference charts for products.
You probably have in-house knowledge of what products fit/are compatible with what other products.
Just because YOU know a certain accessory fits all makes and models, because it’s some industry-standard size, doesn’t mean that the customer knows this.

If there’s a particular way to measure a product so you get the correct size, explain that (with photos of what you’re measuring, if it seems
at all complicated). I’m getting a new front door for my house. 

  • How big is the door I need? 
  • Do I measure the width of the door itself, or the width of the
    opening (probably 1/8″ wider)? 
  • Or if it’s pre-hung, do I measure the frame too? Is it inswing or outswing?
  • Right or left hinged…am I supposed to
    look at the door from inside the house or outside to figure this out? 

If you’re a door seller, this is all obvious stuff,
but it wasn’t obvious to me, and NOT having the info on a website means (a) I feel stupid, and (b) I’m going to look at your competitors’ sites
to see if they will explain it…and maybe I’ll find a door on THEIR site I like better anyway.

Again, prioritize based on customer requests.

5. Provide your own photos and measurements

If examples of the physical products are available to you, take your own photos, and take your own measurements.

In fact, take your OWN photo of YOURSELF taking the measurement—so the user can see exactly what part of the product you’re measuring.
In the photo below, you can see that I’m measuring the diameter of the stopper, NOT the hole in the sink, NOT the stopper plus the rubber gasket.
And no, Kohler, it’s NOT 2″ in diameter…by a long shot.

Don't just give the measurements, SHOW the measurements

Keep in mind, you shouldn’t have to tear apart your CMS to do any of this. You can put your additions in a new database table, just tied to the
core product content by SKU. In the page template code for the product page, you can check your database to see if you have any of your “extra bits” to display
alongside the feed content, and this way keep it separate from the core product catalog code. This will make updates to the CMS/product catalog less painful as well.

Fixing your content doesn’t have to be all that difficult, nor expensive

At this point, you’re probably thinking “hey, but I’ve got 1.2 million SKUs, and if I were to do this, it’d take me 20 years to update all of them.”
FINE. Don’t update all of them. Prioritize, based on factors like what you sell the most of, what you make the best margin on, what customers
ask questions about the most, etc. Maybe concentrate on your top 5% in terms of sales, and do those first. Take all that money you used to spend
buying spammy links every month, and spend it instead on junior employees or interns doing the product measurements, extra photos, etc.

And don’t be afraid to spend a little effort on a low value product, if it’s one that frequently gets questions from customers.
Simple things can make a life-long fan of the customer. I once needed to replace a dishwasher door seal, and didn’t know if I needed special glue,
special tools, how to cut it to fit with or without overlap, etc.
I found a video on how to do the replacement on
RepairClinic.com. So easy!
They got my business for the $10 seal, of course…but now I order my $50 fridge water filter from them every six months as well.

Benefits to your conversion rate

Certainly the tactics we’ve talked about will improve your conversion rate from visitors to purchasers. If JUST ONE of those sites I looked at for that damn sink stopper
had the right measurement (and maybe some statement about how the manufacturer’s specs above are actually incorrect, we measured, etc.), I’d have stopped right there
and bought from that site.

What does this have to do with Panda?

But, there’s a Panda benefit here too. You’ve just added a bunch of additional, unique text to your site…and maybe a few new unique photos as well.
Not only are you going to convert better, but you’ll probably rank better too.

If you’re NOT Amazon, or eBay, or Home Depot, etc., then Panda is your secret weapon to help you rank against those other sites whose backlink profiles are
stronger than
carbon fibre (that’s a really cool video, by the way).
If you saw my
Whiteboard Friday on Panda optimization, you’ll know that
Panda tuning can overcome incredible backlink profile deficits.

It’s go time

We’re talking about tactics that are time-consuming, yes—but relatively easy to implement, using relatively inexpensive staff (and in some
cases, your customers are doing some of the work for you).
And it’s something you can roll out a product at a time.
You’ll be doing things that really DO make your site a better experience for the user…we’re not just trying to trick Panda’s measurements.

  1. Your pages will rank better, and bring more traffic.
  2. Your pages will convert better, because users won’t leave your site, looking elsewhere for answers to their questions.
  3. Your customers will be more loyal, because you were able to help them when nobody else bothered.

Don’t be held hostage by other peoples’ crappy product feeds. Enhance your product information with your own info and imagery.
Like good link-building and outreach, it takes time and effort, but both Panda and your site visitors will reward you for it.

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