Monthly Archives: May 2016

A First Look at New Instagram Business Tools (And What They Mean for Your Business)

Businesses have been using Instagram as a way to build their audience and connect with customers for a while now without too much insight on how their content is performing. But soon, they’ll be able to dive way beyond total likes and views.

Instagram has officially announced the launch of its tools for business users, including new business profiles, analytics and the ability to create ads from posts directly within the app.

The Facebook-owned company worked with hundreds of business users to understand what was needed to enhance their Instagram experience, and three key needs became clear-stand out, get insights and find new customers.

Most importantly, they found that businesses want the ability to stand out on Instagram. Secondly, they realised that businesses needed more insights into their post-performance. During their research, a retailer in Austin explained that many analytics are overwhelming and hard to apply to its marketing. And third, businesses want to reach even more customers.

With these insights in mind, the company developed new Instagram Business Tools and we’d love to share what’s coming with you.

Let’s jump in!

Business profiles

Business profiles are a free feature for accounts wanting to be recognized as a business on Instagram. As noted previously, brands with a business profile can choose how they want their customers to get in touch with them: call, text or email with a tap of the contact button as well as get directions.

Business profiles will only be open to those who already have a Facebook Page for their business. Instagram’s Global Head of Business and Brand Development, James Quarles explained the reasoning behind this decision to TechCrunch: “In doing that, it gives us the payment credentials, as well as if they want to prepopulate some of the information like their street address, the phone number, and the website.”

The ‘Contact’ button will appear next to the Following button in the profile information section of the page. Upon clicking the button, users will have the option to get in touch with the business or get directions to their location.

instagram-contact

The ‘Location’ tag will be displayed underneath the current website link on a business page and when tapped, will open up a map showing the business location and enable users to get directions from their current location.

instagram-location

Insights

Insights on Instagram give businesses actionable information about who their followers are and which posts resonate better than others-all from within the mobile app. By learning more about the behavior and demographics of your audience, Instagram believes you can create more relevant and timely content.

Insights will feature metrics like top posts, reach, impressions and engagement around posts, as well as more data on your followers like their gender, age, and location. Here’s a look at how the Insights will be displayed on iOS, as reported on Later.com:

instagram-insights

Instagram business users will be able to identify where their followers are from, even going as deep as the city they’re in. This will be incredibly valuable for marketers, especially when it comes to figuring out when to post content to their profiles to maximise reach and engagement. The new Insights will also show you the most popular times of day your followers are using Instagram.

follower-data

Later also reports that you’ll be able to view the top posts sorted by Impressions for both a 7 day and a 30 day period. This will help business users to work out an engagement rate based on how many people have seen their post and how many decided to engage with it.

Here’s a quick video showing Instagram’s new Insights in action:

http://c.brightcove.com/services/viewer/federated_f9?isVid=1&isUI=1

Promote

The ability to promote lets you turn well-performing posts into ads right within the Instagram app-helping you connect with even more customers.

To run an ad, you’ll be able to simply pick a post you’ve already shared on Instagram and add a button encouraging people to take action. You can select a target audience or allow Instagram to suggest targeting for you. After that, your post will be promoted as an ad for any length of time you choose.

instagram-promote

The new ads functionality is designed to let business get started with ads in just a few taps. Speaking to AdWeek, Jim Squires, director of market operations at Instagram, said: “The way I envision this is there are a lot of businesses on the platform that may be new to advertising, or not advertising yet, and this is a straightforward, easy way to start advertising on the platform.”

The simplicity of this tool means that businesses may not have the flexibility and targeting options available using tools like Facebook’s Ads Manager or Power Editor. Though, as TechCrunch reports, advertisers will be able to define and save custom audiences based on data from Facebook users’ profiles such as gender, age and location and interests.

Over to you

Instagram business tools are just some of the new ways Instagram hopes to make growing a business on the platform much easier. Business profiles, insights and the ability to promote posts will be rolling out in the US, Australia and New Zealand in the coming months, and will be available in all regions globally by the end of the year.

I’d love to hear your thoughts on these new features and how they may make your Instagram experience smoother. Feel free to leave a comment and I’d be excited to jump in and join the conversation.

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Title Tag Length Guidelines: 2016 Edition

Posted by Dr-Pete

For the past couple of weeks, Google has been testing a major change to the width of the left-hand column, expanding containers from 512 pixels to 600 (a 17% increase). Along with this change, Google has increased the available length of result titles:

This naturally begs the question – how many characters can we fit into a display title now? When Google redesigned SERPs in 2014, I recommended a limit of 55 characters. Does a 17% bigger container mean we’ve got 9 more characters to work with?

Not so fast, my friend…

This is where things get messy. It’d be great if we could just count the characters and be done with it, but things are never quite that easy. We’ve got three complications to consider:

(1) Character widths vary

Google uses the Arial font for result titles, and Arial is proportional. In other words, different characters occupy different amounts of space. A lower- case ‘l’ is going to occupy much less space than an upper-case ‘W’. The total width is measured in pixels, not characters, and the maximum amount you can fit in that space depends on what you’re trying to say.

In our 10,000-keyword tracking set, the title below is the longest cut or uncut display title we measured, clocking in at 77 characters:

This title has 14 i’s and lowercase l’s, 10 lowercase t’s, and 3 narrow punctuation marks, creating a character count bonanza. To count this title and say that yours can be 77 characters would be dangerously misleading.

(2) Titles break at whole words

Prior to this change, Google was breaking words at whatever point the cut-off happened. Now, they seem to be breaking titles at whole words. If the cut happens in the middle of a long word, the remaining length might be considerably shorter. For example, here’s a word that’s just not going to fit into your display title twice, and so the cut comes well short of the full width:

(3) Google is appending brands

In some cases, Google is cutting off titles and then appending the brand to the end. Unfortunately, this auto-appended brand text still occupies space and counts against your total allowance. This was the shortest truncated display title in our data set, measuring only 34 characters pre-cut:

The brand text “- The Homestead” was appended by Google and is not part of the sites tag. The next word in the title was “Accommodations”, so the combination of the brand add-on and long word made for a very truncated title.

Data from 10,000 searches

Examples can be misleading, so we wanted to take a deeper dive. We pulled all of the page-1 display titles from the 10,000-keyword MozCast tracking set, which ends up being just shy of 90,000 titles. Uncut titles don’t tell us much, since they can be very short in some cases. So, let’s focus on the titles that got cut. Here are the character lengths (not counting ” …”) of the cut titles:

We’ve got a fairly normal distribution (skewed a little to the left) with both a mean and median right around 63. So, is 63 our magic number? Not quite. Roughly half the cut titles in our data set had less than 63 characters, so that’s still a fairly risky length.

The trick is to pick a number where we feel fairly confident that the title won’t be cut off, on average (a guaranteed safe zone for all titles would be far too restrictive). Here are a few select percentages of truncated titles that were above a certain character length:

  • 55% of cut titles >= 63 (+2) characters
  • 91% of cut titles >= 57 (+2) characters
  • 95% of cut titles >= 55 (+2) characters
  • 99% of cut titles >= 48 (+2) characters

In research, we might stick to a 95% or 99% confidence level (note: this isn’t technically a confidence interval, but the rationale is similar), but I think 90% confidence is a decent practical level. If we factor in the ” …”, that gives us about +2 characters. So, my recommendation is to keep your titles under 60 characters (57+2 = 59).

Keep in mind, of course, that cut-offs aren’t always bad. A well placed “…” might actually increase click-through rates on some titles. A fortuitous cut-off could create suspense, if you trust your fortunes to Google:

Now that titles are cut at whole words, we also don’t have to worry about text getting cut off at confusing or unfortunate spots. Take, for example, the dangerous predicament of The International Association of Assemblages of Assassin Assets:

Prior to the redesign, their titles were a minefield. Yes, that contributed nothing to this post, but once I had started down that road, it was already too late.

So, that’s it then, right?

Well, no. As Google evolves and adapts to a wider range of devices, we can expect them to continue to adjust and test display titles. In fact, they’re currently test a new, card-style format for desktop SERPs where each result is boxed and looks like this:

We’re not even entirely sure that the current change is permanent. The narrower format is still appearing for some people under some conditions. If this design sticks, then I’m comfortable saying that keeping your title length under 60 characters will prevent the majority of cut-offs.

Note: People have been asking when we’ll update our title tag tool. We’re waiting to make sure that this design change is permanent, but will try to provide an update ASAP. Updates and a link to that tool will appear in this post when we make a final decision.

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Does Google look at anchor text in internal links?

Internal linking is a key SEO tactic, one which allows websites to send clear signals to Google on the relative importance of various pages.

It also works from a user experience perspective, helping visitors find pages that are relevant or potentially useful to them.

It’s something I place great importance on as an editor, as it’s one part of SEO that I can control, and I’ve seen the benefits for sites I’ve worked on.

Internal linking: examples

Let’s take an example from Search Engine Watch. I wrote this article on internal linking, with examples and tips, back in September 2015.

I’ve since linked to it using that exact anchor text (and variations on it) on at least 10 occasions. Essentially, I’m telling Google that this is the page I want Search Engine Watch to rank for that term.

As we can see, it’s worked well. Third on Google, and first for related terms (internal linking best practice for example).

Internal linking SE

Then there’s Mail Online. The most visited English language newspaper on the web had a relatively haphazard approach to internal linking until recently.

For common, high traffic terms (world leader’s names, celebrities etc) would be used regularly in articles.

The result was that each article would end up competing against previous articles for the same keyword or phrase.

The chart below shows its rankings for ‘David Cameron’ over a six month period. 80 different URLs were returned from the Mail for that search, but it didn’t rank consisitently for the term.

1.-Entire-Daily-Mail-view-for-the-search-term-David-Cameron-e1453731668448

The answer was a consistent internal linking and hub page strategy. Mail Online created hub pages for common terms and consistently linked to them.

The result is a more consistent ranking from November 2015 onwards, when the changes were implemented.

There have been some fluctuations, perhaps due to inconsistent implementation of the linking strategy, but the page is performing much more effectively. As a result, the site will pick up more traffic for that term. Applied across the whole site, this can make a big difference.

nov 2015

Does Google count anchor text in internal links?

This is the question Shaun Anderson from Hobo Web sought to answer recently.

In the examples above, the pages targeted with internal links all contain the keywords used in the anchor text. So, Google could be using the content of the page, and the fact that several pages link to it to decide on the ranking.

In other words, this doesn’t prove that Google is taking note of the anchor text when choosing to rank a particular page.

So, Shaun set up a test. He added an internal link to one page on his site using the target keyword as anchor text.

It’s important to note that the target page did not contain the keyword used, so the only signal that it was relevant to said keyword was the anchor text on the link.

As we can see from the chart, a number of days after the test was implemented, the page ranked for the target term. When it was removed, the page dropped again.

hobo web screenshot

As that page had no other relevance to the term other than the link, the anchor text appears to be the only reason for the page’s ranking.

It’s worth reading Shaun’s blog post for more detail, and for further variations on the test, but the indications are that the answer to the question in the headline here is yes.

It would be good to see other tests to back up this with more evidence. In fact, I’ll see if I can devise one on this site along similar lines.

Will Intelligent Personal Assistants Replace Websites?

Posted by Tom-Anthony

[Estimated read time: 8 minutes]

Intelligent Personal Assistants (IPAs) are capable of radically disrupting the way we search for and consume information on the Internet. The convergence of several trends and technologies has resulted in a new interface through which people will be able to interact with your business. This will have a dramatic impact – if your long-term marketing/business plan doesn’t account for IPAs, you may be in the same boat as those people who said they didn’t need a website in the early 2000s.

Your website is an API to your business

If we look to pre/early Internet, then the primary interface to most businesses was the humble phone. Over the phone you could speak to a business and find out what they had in stock, when they’d be open, whether they had space for your reservation, etc., and then you could go on to order products, ask for directions, or place reservations. The phone was an interface to your business, and your phone line and receptionist were your “API” – the way people interacted with your business.

As the Internet matured and the web gained more traction, it increasingly became the case that your website empowered users to do lots of those same things that they previously did via the phone. They could get information and give you money, and your website became the new “API” for your business, allowing users to interact with it. Notice this didn’t necessitate the death of the phone, but lots of the requests that previously came via phone now came via the web, and there was also a reduction in friction for people wanting to interact with your business (they didn’t have to wait for the phone line to be free, or speak to an actual human!).

Since then, the web has improved as technologies and availability have improved, but fundamentally the concept has stayed the same. Until now.

The 5 tech giants have all built an intelligent personal assistant

The 5 tech giants have all built an Intelligent Personal Assistant

Intelligent Personal Assistants apps such as Google Now, Siri, Cortana, and Facebook M – as well as the newer appliances such as Amazon Echo, the new Google Home, and the rumored Apple Siri hardware – are going to have a profound effect on the way people search, the types of search they do, and the way they consume and act upon the results of those searches.

New entries, such as Hound and Viv, show that intelligent personal assistants are growing beyond just something phone makers are adding as a feature, and are becoming a core focus.

In the last couple of years we’ve discussed a variety of new technologies and their impact on search; a number of these are all feeding into the rise of these personal assistants.

Trend 1: More complex searches

The days of searches just being a keyword are long since over. The great improvements of natural language processing, driven by improvements in machine learning, have meant that conversational search has become a thing and we have seen Hummingbird and RankBrain becoming building blocks of how Google understands and handles queries.

Furthermore, implicit signals have also seen the rise of anticipatory queries with Google Now leading the way in delivering you search results based off of your context without you needing to ask.

Contributing technologies & trends:

  • Implicit Signals
  • Natural Language
  • Conversational Search
  • Hummingbird & RankBrain

Watch this video of Will Critchlow speak about these trends to hear more.

Trend 2: More complex results

Search results have moved on from 10 blue links to include the Knowledge Graph, with entities and direct answers being a familiar part of any search result. This has also meant that, since the original Siri, we’ve seen a search interface that doesn’t even do a web search for many queries but instead gives data-driven answers right there in the app. The earliest examples were queries for things like weather, which would turn up a card right there in the app.

Finally, the rise of conversational search has made possible complex compound queries, where queries can be revised and extended to allow the sorting, filtering, and refining of searches in a back and forth fashion. This phase of searching used to be something you did by reviewing the search results manually and sifting through them, but now search engines understand (rather than just index) the content they discover and can do this step for you.

Contributing technologies & trends:

  • Entities / Direct Answers
  • Faceted search
  • Data driven answers

You may like Distilled’s Searchscape which has information and videos on these various trends.

Trend 3: Bots, conversational UI, and on-demand UIs

More recently, with the increased interest in bots (especially since Facebook’s F8 announcement), we can see a rise in the number of companies investing in various forms of conversational UI (see this article and this one).

Bots and conversational UI provide a new interface which lends itself to all of the benefits provided by natural language processing and ways of presenting data-driven answers.

Note that a conversational UI isn’t limited to purely a spoken or natural language interface, but can also provide an “on demand” UI for certain situations (see this example screenshot from Facebook, or the Siri/Fandango cinema ticket example below).

Contributing technologies & trends:

  • Conversational UI
  • Bots
  • On-demand UIs within the IPA interface

Trend 4: 3rd-party integration

Going back to the first versions of Siri or Google Now, there were no options for 3rd-party developers to integrate. They could only do a limited set of actions based on what Apple or Google had explicitly programmed in.

However, over time, the platforms have opened up more and more, such that apps can now provide functionality within the intelligent personal assistant on the same app.

Google Now, Amazon Echo, Cortana, and Siri (not quite – but rumored to be coming in June) all provide SDKs (software development kits), allowing 3rd-party developers to integrate into these platforms.

This is an opportunity for all of us integrate directly into the next generation search interface.

What’s the impact of all this?

More searches as friction reduces

Google published an (under-reported) paper on some of the research and work that went into Google Now, which when combined with their daily information needs study indicates how hard they’re trying to encourage and enable users to do searches that previously have not been possible.

The ability of intelligent personal assistants to fulfil more complex search queries (and of “always listening” search appliances like Amazon Echo and Google Home) to remove the friction of doing searches that were previously “too much work” means we’ll see a rise in search queries that simply wouldn’t have happened previously. So rather than cannibalizing web-based searches that came before, a large segment of the queries to IPAs will be wholly new types of searches.

Web rankings get bypassed, go straight to the top

As more and more people search via personal assistants, and with personal assistants trying to deliver answers directly in their interface, we’ll see an increasing number of searches that completely bypass web search rankings. As 3rd-party integration becomes more widespread, there will be an increasing number of dynamic queries that personal assistants can handle directly (e.g. “where can I buy The Martian?,” “flights to Berlin,” or “order a pepperoni pizza”).

This is a massive opportunity – it does not matter how many links and how much great content your competitor has to help them in “classical SEO” if you’ve integrated straight into the search interface and no web search is ever shown to the user. You can be the only search result shown.

The classic funnel gets compressed; checking out via IPAs

This part is probably the most exciting, from my perspective, and I believe is the most important from the impact it’ll have on users and businesses. People have modeled “the funnel” in a variety of different ways over time, but one common way to look at it is:

The search is separate to the browsing/checkout process, and that checkout process happens via a website. Apps have had some impact on this classic picture, but so far it hasn’t been a big part.

However, conversational search/UI combined with the ability for developers to integrate directly into IPAs opens up a huge opportunity to merge the interfaces for the search step and the steps previously fulfilled by the website (browsing and checking out). There are already examples of the funnel being compressed:

In this example, using Siri, you can see I was able to search for movies playing nearby, pick a particular movie and cinema, then pick a particular showing and, finally, I can click to buy, which takes me to the Fandango app. I am most of the way through the checkout process before I leave the intelligent personal assistant app interface. How long until I can do that final step and actually check out inside the personal assistant?

Integrating with intelligent personal assistant apps currently normally happens via the app model (i.e. you build an app that provides some functionality to the assistant), but how long until we see the possibility to integrate without needing to build an app yourself – the intelligent personal assistant will provide the framework and primary interface.

Summary

Intelligent Personal Assistants bring together all the recent developments in search technology, and as integration options improve, we will see an increasing number of queries/transactions go end-to-end entirely inside the personal assistant itself.

People will conduct searches, review data, and make purchases entirely inside that one interface, completely bypassing web search (already happening) and even checking out inside the personal assistant (within the next 12 months) and thus bypassing websites.

IPAs represent an absolutely massive opportunity, and it would be easy to underestimate the impact they will have (in the same way many people underestimated mobile initially). If you’ve been on the fence about building an app, you should re-evaluate that decision, with a focus on apps being the way they can integrate into intelligent personal assistants.

What do you think? I’d love to have a discussion in the comments about how everyone thinks this will play out and how it might change the landscape of search.

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Five most interesting search marketing news stories of the week

Welcome to our weekly round-up of all the latest news and research from around the world of search marketing and beyond.

This week we have a round of very exciting changes to AdWords and some stats about the intolerability of video ad formats.

Google AdWords launches new features for mobile ads and maps

As Sophie Loras reported last week, Google has “introduced new tools and features to AdWords to specifically address the consumer shift towards mobile.”

These include:

Expanded text ads for a mobile

Headlines in AdWords will increase from one 25-character header, to two 30-character headers, giving advertisers more room to explain their products and services.

The description line will also increase from two 35-character description lines to one 80-character description line.

Responsive display ads

These are designed to help advertisers with the many different content shapes and sizes across the more than two million publisher sites and apps on the Google Display Network (GDN).

Bid adjustments for device types

AdWords will soon allow advertisers to set individual bid adjustments for each device type (mobile, desktop and tablet).

Connect online and offline with mobile

Google is introducing new local search ads across Google.com and Google Maps to reach consumers as they search for physical business locations.

New ad formats on Google Maps

To make it easier for users to find businesses around them Google Maps will offer promoted pins as well the ability to include details for one off special offers or sales.

You can now tie-up all your web properties together in Search Console

As I reported a few days ago, you can now track the combined search visibility of all your managed web properties.

So all the separate platforms you operate for one single brand – websites, mobile sites, apps – you’ll be able to treat as a single entity. You can even add HTTP or HTTPS versions of the same site and combine multiple apps.

The aggregated data from your properties will be found in the Search Analytics of Search Console and you’ll be able to check everything from clicks, to impressions to CTR, as you would normally with single properties.

Silent ads for the win

Latest research from Wibbitz on the state of video advertising reveal some fascinating – if not obvious – home truths on our tolerance for video ad formats.

45% of people said that muted ads are more tolerable than targeted, autoplay or interactive ad formats.

Also, the survey found that 70% of people won’t watch an ad longer than 10 seconds, 61% admit they always skip video ads and 42% disapprove of autoplay ads.

Bing’s share of the search market is growing faster than Google’s

According to comScore, in April 2016, Bing’s share of the search market rose by 0.2% while Google’s dropped by 0.2%.

Also according to SEJ, “Google’s total share of the US desktop search market has dipped below its previous 64% to 63.8%. Microsoft’s share of desktop search is now sitting at 21.6%.”

Google’s new title and description lengths: ‘it’s just a test’

Google has been experimenting with a variety of expanded title tag and meta description lengths in its SERPs over the last few weeks.

However, as we all expected, Google’s John Muller has this to say about Google’s constant honing of the look of its search results…

So yeah, don’t get too excited.

How to Research the Path to Customer Purchase – Whiteboard Friday

Posted by randfish

Moving your customers down the funnel from awareness to conversion can make for a winding and treacherous road. Until you fully research and understand the buying process inside and out, it’s far too easy to make a misstep. In today’s Whiteboard Friday, Rand steps back to take a higher-level look at the path to customer purchase, recommending workflows and tools to help you forge your own way.

http://fast.wistia.net/embed/iframe/0hwck6u24d?seo=false&videoFoam=true

http://fast.wistia.net/assets/external/E-v1.js

How to Research the Path to Customer Purchase Whiteboard

Click on the whiteboard image above to open a high resolution version in a new tab!

Video Transcription

Howdy, Moz fans, and welcome to another edition of Whiteboard Friday. This week we’re going to chat about the path to customer purchase and how to research that path. The reason this is so critical is because we have to understand a few things like our content and conversion strategy around where do we need to be, what content we need to create, how to position ourselves, our product, our brand, and how to convert people. We can’t know this stuff until we truly understand the buying process.

We’ve done a lot of Whiteboard Fridays that involve very, very tactically specific items in one of the steps in these, like: how to understand the awareness funnel and how to build your social media audience; or how to get into the consideration process and understand how you compare against your competition; or how to convert people at the very end of the buying cycle on a landing page.

But I want to take a step back because, as I’ve talked to a lot of you out there and heard comments from you, I think that this bigger picture of, “How do I understand this research process,” is something we need to address.

Buyers: Who are they?

So let’s start with: How do we understand who our buyers actually are, and what’s the research process we can use for that? My general sense is that we need to start with interviews with a few people, with salespeople if you’re working with a team that has sales, with customer service, especially if you’re working with a team that has customer service folks who talk to lots of their audience, and potentially with your target demographic and psychographic audience. Demographic audience would be like: Where are they, what gender are they, and what age group are they? Psychographics would be things around their interest levels in certain things and what they consume and how they behave, all of that type of stuff.

For example, let’s say we’re going to go target Scotch whisky drinkers. Now, I am personally among that set of Scotch whisky drinkers. I’m big fan of a number of scotches, as are many Mozzers. In fact, I have a bottle of Ardbeg – I think it’s the Uigeadail – in my office here at Moz.

So I might go, “Well, let’s see. Let’s talk to the people who sell whisky at stores. Let’s talk to the people who sell it online. Let’s talk to the customer service folks. Let’s do interviews with people who are likely Scotch buyers, which are both male and female, perhaps slightly more demographically skewed male, tend to be in a slightly wealthier, maybe middle income and up income bracket, tend to be people who live in cities more than people who live in urban and rural areas, tend to also have interests around things like fashion and maybe automobiles and maybe beer and other forms of alcohol.” So we can figure out all that stuff and then we can do those interviews.

What we’re trying to get to is a customer profile or several customer profiles.

A lot of folks call this a “customer persona,” and they’ll name the persona. I think that’s a fine approach, but you can have a more abstract customer profile as well.

Then once you have that, you can use a tool like Facebook, through their advertising audience system, to research the quantity of people who have the particular attributes or affiliations that you’re seeking out. From there, you can expand again by using Facebook and Twitter. You could use Followerwonk, for example in Twitter specifically, to figure out: What are these people following? Who are their influencers? What are the brands they pay attention to? What are the media outlets? What are the individuals? What are the blogs or content creators that they follow?

You can also do this with a few other tools. For example, if you’re searching out just content in general, you might use Google Search. You could do this on Instagram or Pinterest or LinkedIn for additional networks.

There’s a very cool tool called FullContact, which has an API that essentially let’s you plug in let’s say you have a set of email addresses from your interview process. You can plug that into FullContact and you can see the profiles that all of those email addresses have across all these social networks.

Now I can start to do this type of work, and I can go plug things into Followerwonk. I can go plug them into Facebook, and I can actually see specifically who those groups follow. Now I can start to build a true idea of who these people are and who they follow.

What needs do they have?

Now that I’ve researched that, I need to know what needs those folks actually have. I understand my audience at least a little bit, but now I need to understand what they want. Again, I go back to that interview process. It’s very, very powerful. It is time-intensive. It will not be a time-saving activity. Interviews take a long time and a lot of effort and require a tremendous amount of resources, but you also get deep, deep empathy and understanding from an interview process.

Surveys are another good way to go, but you get much less deep information from them. You can however get good broad information, and I’ve really enjoyed those. If you don’t already have an audience, you can start with something like SurveyMonkey Audience or Google Surveys, which let you target a broad group, and both of those are reasonable if you’re targeting the right sorts of broad enough demographics or psychographics.

The other thing I want to do here is some awareness stage keyword research. I want to understand that this awareness phase. As people are just understanding they have a problem, what do they search for? Keyword research on this can start from the highest level.

So if I’m targeting Scotch, I might search for just Scotch by itself. If I plug that into a tool like Keyword Explorer or Keyword Planner or KeywordTool.io, I can see suggestions like, “What’s the best Scotch under $50?” When I see that, I start to gain an understanding of, “Oh, wait a minute. People are looking for quality. They also care about price.” Then I might see other things like, “Gosh, a lot of people search for ‘Islay versus Speyside.’ Oh, that’s interesting. They want to know which regions are different.” Or they search for “Japanese whisky versus Scotch whisky.” Aha, another interesting point at the awareness stage.

From there, I can determine the search terms that are getting used at awareness stage. I can go to consideration. I can go to comparison. I can go to conversion points. That really helps me understand the journey that searchers are taking down this path.

It’s not just search, though. Any time I have a search term or phase, I want to go plug that into places like Facebook. I want to plug it into something like Twitter search. I want to understand the influencers on the networks that I know my audience is in. That could be Instagram. It could be Pinterest. It could be LinkedIn. It could be any variety of networks. It could be Google News, maybe, if I’m seeing that they pay attention to a lot of media.

Then once I have these search terms and awareness through the funnel, now I’ve got to understand: How do they get to that conversation point?

Once I get there, what I’m really seeking out is: What are the reasons people bought? What are the things they considered? What are the objections that kept some of them from buying?

Creating a content & conversion strategy.

If I have this, what I essentially have now is the who and the what they’re seeking out at each phase of this journey. That’s an incredibly powerful thing that I can then go apply to…

Where do I need to be?

“Where do I need to be” means things like: What keywords do I need to target? What social platforms do I need to be on? Where do I need to be in media? Who do I need to influence who’s influencing my audience?

It tells me what content I need to create.

I know what articles or videos or visuals or podcasts or data my audience is interested in and what helps compel them further and further down that funnel.

It tells me a little bit about how to position myself in terms of things like style and UI/UX.

It also tells me about benefits versus features and some of the prototypical users. Who are the prototypical users? Who should I showcase? What kinds of testimonials are going to be valuable because people say, “Ah, this person, who is like me, liked this product and uses it. Therefore it must be a good product for me.”

Lastly, it tells me about how we can convert our target audience.

Then it also tells us lastly, finally, through those objections and the reasons people bought, the landing page content, the testimonials to feature and what should be in those. It tells me about the conversion path and how I should expect people to flow through that: whether they have to come back many times or they make the purchase right away. Who they’re going to compare me against in terms of competitors. And finally the purchase dynamics: How do I want to sell? Do I need a refund policy? Do I need to have things like free shipping? Should this be on a subscription basis? Should I have a high upfront payment or a low upfront payment with ballooning costs over time, and all that type of stuff?

This research process is not super simple. I certainly haven’t dived deep on every one of these aspects. But you can use this as a fundamental architecture to shape how you answer these questions in all of the web marketing channels you might pursue. Before you go pursue any one given channel, you might want to try and identify some of the holes you have in this.

If you have questions about how to do this, go through and do this research first. You’ll have far better results at the end.

All right, everyone. Thanks for watching. We’ll see you again next week for another edition of Whiteboard Friday. Take care.

Video transcription by Speechpad.com

Sign up for The Moz Top 10, a semimonthly mailer updating you on the top ten hottest pieces of SEO news, tips, and rad links uncovered by the Moz team. Think of it as your exclusive digest of stuff you don’t have time to hunt down but want to read!

3 Unusual Lessons We Learned by Studying Over 16 million Posts (And 100,000 Brands) on Social Media

At Buffer, we love to see new stats and research about how to best share to social media and drive engagement. And as a brand on social media ourselves, we know just how challenging it can be to post engaging content across multiple channels.

To learn more about how brands are tackling social media in 2016, and importantly, to discover what’s working, we decided to study what types of posts brands were sharing the most of on social media.

We examined over 100,000 accounts, which consisted of over 14 million tweets and two million Facebook updates to figure out how brands have been sharing to social media over the past 12 months.

Here’s how it broke down…

How have brands been sharing to social media

Which social networks are brands posting to?

each-network

Facebook and Twitter are still leading the charge

After looking at over 16 million updates over 12 months, covering Pinterest, LinkedIn, Google +, Facebook and Twitter, we found that brands posted primarily to Facebook and Twitter. It makes sense seeing as both social networks have the largest active audiences of the group according to this study.

Here’s the breakdown of percentages:

  • 79.6% of updates were sent to Twitter
  • 13.8% of updates were sent to Facebook
  • 3.6% of updates were sent to Google +
  • 2.3% of updates were sent to LinkedIn
  • .5% of updates were sent to Pinterest

How many times are brands sharing per week

shares-per-week

This data was super-interesting for us as we love to experiment with posting schedules frequencies. We found that brands posted to Twitter more than any other network – which feels about right considering the more real-time feel of Twitter.

I was a little surprised to see that Facebook is the only other network where brands post an average of once per day.

Which types of post are getting the most engagement

type-of-posts

For this part of the study, we looked at how many engagements (clicks, likes, shares) each post a brand shares gets on average across Facebook and Twitter. We found that Facebook video appears to be leading the way here (by a considerable margin, too) and photos are still leading the way on Twitter.

It’s interesting to see that links appear to be driving more engagement than photos on Facebook at the moment. It feels like this could be due to their visual nature, now when you post a link, a large image is displayed, as is meta data from the post, giving brands plenty of opportunities to grab user’s attention as they scroll through their news feeds.

Here’s an example:

fb-link

A cool way to potentially further increase the success of links on Facebook could be to create specific headlines and descriptions for your post. Here at Buffer, we use a neat tool called Yoast to choose the image, title, and description that’ll accompany a link when posted to Facebook:

Yoast

Does Twitter have a noise problem?

Twitter have recently made similar adjustments with links pulling meta data into the timeline. Could this lead to a boost in Twitter link engagement? Maybe. But for now, it feels a little like Twitter has a noise problem, with images being one of the few ways to stand out in the timeline.

Twitter-link

 How are brands posting to each network

post-breakdown

Three <img src="http://s.w.org/images/core/emoji/72×72/1f511.png&quot; alt="

​Preview the MozCon 2016 Agenda (and Other Exciting News!)

Posted by EricaMcGillivray

Like the talking mice to Cinderella, we’re already working hard on MozCon and crafting Roger one heck of a ball gown. (And letting our metaphors get out of control in the meantime.) Which means I’m here to share with all of you the current MozCon 2016 Agenda and a ton of other preview goodies.

If you’re suddenly like “Oh snap, I haven’t bought my ticket(s)!”, I’ll pause while you:

Buy your MozCon 2016 ticket!

Roger hugs at MozCon

New emcees: we’re mixing it up!

As some of you know, Cyrus won’t be emceeing MozCon this year. (We still adore him, and I’m sure his face will make it into a few slide decks.) So we decided to take this opportunity to shake it up.

Emceeing MozCon is a hard job. We want each and every speaker to feel supported by our stage and have the emcee warm up the audience for their talk. Instead of having one emcee for three days, we’re having three different emcees, one each day.

Please congratulate them!

Jen Sable Lopez

Jen Sable Lopez

Sr. Director of Community and Audience Development at Moz

@jennita

Leading our community and audience development efforts here at Moz, Jen Sable Lopez’s the biggest fan of you: our community. She’s deeply invested in being TAGFEE and bringing educational content and community love to you. Jen also does a great Grumpy Cat impression, serves as Moz gif maker, and loves traveling and her family.

Ronell Smith

Ronell Smith

Strategist at RS Consulting

@ronellsmith

Ronell Smith is a business strategist with a passion for helping brands create a user experience their customers will recognize, appreciate, and reward them for with their business.

Zeph Snapp

Zeph Snapp

CEO at Altura Interactive

@zephsnapp

A bilingual, bicultural marketer, Zeph Snapp helps international companies reach Spanish speakers in the US and Latin America. If you want him to go on a rant, ask him about machine learning as it relates to translation and content.

The sneak peek MozCon 2016 Agenda

Because we’re releasing this earlier than ever, there’s still a few TBD spots and topics. I can’t thank our speakers enough for being so gracious and super hard-working to settle on their topics.

Wil on the stage

You’ll also notice that community speakers are still forthcoming. That’s right – they’re coming soon (keep an eye out for the submission post!), and we wanted to give you a head start to noodle on your potential topic.

Monday


08:00–09:00am

Breakfast


Rand Fishkin

09:00–09:20am

Welcome to MozCon 2016! with Rand Fishkin

Wizard of Moz

@randfish

Rand Fishkin is the founder and former CEO of Moz, co-author of a pair of books on SEO, and co-founder of Inbound.org. Rand’s an unsaveable addict of all things content, search, and social on the web.


Cara Harshman

09:25–10:10am

Uplevel Your A/B Testing Skills with Cara Harshman

Content Marketing Manager at Optimizely

@caraharshman

A/B testing is bread and butter for anyone who aspires to be a data-driven marketer. Cara will share stories about how testers, from one-person agencies to dedicated testing teams, are doing it, and how you can develop your own A/B testing expertise.

Cara Harshman just celebrated her four-year anniversary at Optimizely. Besides managing content strategy, customer case studies, and the blog, she has been known to spend a lot of time writing parody songs for company all-hands meetings.


10:10–10:30am

AM Break


Lauren Vaccarello

10:35–11:05am

TBD with Lauren Vaccarello

VP of Marketing at Box

@laurenv

Lauren Vaccarello is a best-selling author and currently runs corporate and field marketing at Box.


11:05–11:35am

TBD


11:35am–12:05pm

TBD


12:05–01:35pm

Lunch


Joe Hall

01:40–02:10pm

Rethinking Information Architecture for SEO and Content Marketing with Joe Hall

SEO Consultant at Hall Analysis LLC

@joehall

Information Architecture (IA) shapes the way we organize data, think about complex ideas, and build web sites. Joe will provide a new approach to IA for SEO and Content Marketing, based on actionable insights, that SEOs can extract from their own data sets.

Joe Hall is an executive SEO consultant focused on analyzing and informing the digital marketing strategies of select clients through high-level data analysis and SEO audits.


Talia Wolf

02:10–02:40pm

Breaking Patterns: How to Rewrite the CRO Playbook with Mobile Optimization with Talia Wolf

CMO at Banana Splash

@Taliagw

Best practices lie. Talia shares how to build a mobile conversion optimization strategy and how to turn more mobile visitors into customers based on A/B testing their emotions, decision making process, and behavior.

As CMO at Banana-Splash and Founder of Conversioner, Talia Wolf helps businesses optimize their sites using emotional targeting, consumer psychology, and real-time data to generate more revenues, leads, and sales. Talia is a keynote speaker, author, and Harry Potter fan.


02:40–03:10pm

TBD


03:10–03:30pm

PM Break


Ross Simmonds

03:35–04:05pm

TBD with Ross Simmonds

Co-Founder at Crate

@TheCoolestCool

Ross Simmonds is a digital marketing consultant and entrepreneur. He’s worked with both startups and Fortune 500 companies and is the co-founder of two startups: Crate and Hustle & Grind.


Dana DiTomaso

04:05–4:50pm

TBD with Dana DiTomaso

Partner at Kick Point

@danaditomaso

Dana DiTomaso is a partner at Kick Point, where she applies marketing into strategies to grow clients’ businesses, in particular to ensure that digital and traditional play well together – separating real solutions from wastes of time (and budget).


Tuesday


08:00–09:00am

Breakfast


Dr. Pete Meyers

09:05–09:50am

You Can’t Type a Concept: Why Keywords Still Matter with Dr. Pete Meyers

Marketing Scientist at Moz

@dr_pete

Google is getting better every day at understanding intent and natural language, and the path between typing a search and getting a result is getting more winding. How often are queries interpreted, and how do we do keyword research for search engines that are beginning to understand concepts?

Dr. Pete Meyers is Marketing Scientist for Seattle-based Moz, where he works with marketing and data science on product research and data-driven content. He has spent the past four years building research tools to monitor Google, including the MozCast project.


Joanna Wiebe

09:50–10:20am

How to Be Specific: From-The-Trenches Lessons in High-Converting Copy with Joanna Wiebe

Creator and Copywriter at Wiebe Marketing Ltd

@copyhackers

Abstracted benefits, summarized value, and promise-free landing pages keep marketers safe – and conversion rates low. Joanna shares how and why your copy needs to get specific to move people to act.

The original conversion copywriter, Joanna Wiebe is the founder of Copy Hackers and Airstory. She’s optimized copy for Wistia, Buffer, Crazy Egg, Bounce Exchange, and Rainmaker, among others, and spoken at CTA Conf, Business of Software… and now MozCon.


10:20–10:40am

AM Break


10:45am–12:05pm

Community Speakers


12:05–01:35pm

Lunch


Mike Ramsey

01:40–02:25pm

Local Projects to Boost Your Company and Career with Mike Ramsey

President at Nifty Marketing

@mikeramsey

Mike will walk through the projects that his individual team members took on to improve how they handled local links, reviews, reports, and lots of areas in between.

Mike Ramsey is the President of Nifty Marketing, which works with big brands and small businesses on digital marketing. He talks about running agencies, local search, and Idaho a lot.


Kristen Craft

02:25–02:55pm

Reimagining Customer Retention and Evangelism with Kristen Craft

Director of Business Development at Wistia

@thecrafty

As Director of Business Development at Wistia, Kristen Craft loves working with Wistia’s partner community, building connections with other companies that care about video marketing. Kristen holds degrees in business and education from MIT and Harvard.


02:55–03:15pm

PM Break


Rebekah Cancino

03:25–03:55pm

TBD with Rebekah Cancino

Co-Founder and Content Strategy Consultant at Onward

@rebekahcancino

Rebekah Cancino spent the last decade helping clients, like Aetna and United Way, overcome some of their toughest content problems. Her consultancy offers workshops and training for in-house teams that bridge the gap between content, design, and technical SEO.


Wil Reynolds

03:55–04:40pm

TBD with Wil Reynolds

CEO/Founder at Seer Interactive

@wilreynolds

Wil Reynolds – Director of Strategy, Seer Interactive – founded Seer with a focus on doing great things for its clients, team, and the community. His passion for driving and analyzing the impact that a site’s traffic has on the company’s bottom line has shaped the SEO and digital marketing industries. Wil also actively supports the Covenant House.


Wednesday


09:00–10:00am

Breakfast


Kindra Hall

10:05–10:35am

The Irresistible Power of Strategic Storytelling with Kindra Hall

Strategic Storytelling Advisor at Kindra Hall

@kindramhall

Whoever tells the best story, wins. In marketing, in business, in life. Going beyond buzzwords, Kindra will reveal specific storytelling strategies to create great content and win customers without a fight.

Kindra Hall is a speaker, author, and storytelling advisor. She works with individuals and brands to help them capture attention by telling better stories.


Mike Arnesen

10:35–11:20am

29 Advanced Google Tag Manager Tips Every Marketer Should Know with Mike Arnesen

Founder and CEO at UpBuild

@mike_arnesen

Google Tag Manager is an incredibly powerful tool and one you’re likely not using to its full potential. Mike will deliver 29 rapid-fire tips that’ll empower you to overcome the tracking challenges of dynamic web apps, build user segments based on website interactions, scale the implementation of structured data, analyze the consumption of rich media, and much more.

Mike Arnesen has been driven by his passion for technical SEO, semantic search, website optimization, and company culture for over a decade. He is the Founder and CEO of UpBuild, a technical marketing agency focusing on SEO, analytics, and CRO.


11:20–11:40am

AM Break


Tara Reed

11:45am–12:15pm

Engineering-As-Marketing for Non-Engineers with Tara Reed

CEO at AppsWithoutCode.com

@TaraReed_

Tara shares how to build useful tools like calculators, widgets, and micro-apps to acquire millions of new users, without writing a single line of code.

Tara Reed is a Detroit-based entrepreneur and founder of AppsWithoutCode.com. As a non-technical founder, she builds her own apps, widgets, and algorithms without writing a single line of code.


12:15–12:45pm

TBD


12:45–02:15pm

Lunch


Cindy Krum

02:20–03:05pm

Indexing on Fire: Google Firebase Native and Web App Indexing with Cindy Krum

CEO and Founder at MobileMoxie, LLC

@suzzicks

In the future, app and web content will be indistinguishable, and Google’s new Firebase platform allows developers to use the same resources to build, market, and maintain apps on all devices, in one place. Cindy will outline how digital marketers can use Firebase to help drive indexing of native and web app content, including Deep Links, Dynamic Links, and Angular JS web apps.

Cindy Krum is the CEO and Founder of MobileMoxie, LLC, and author of Mobile Marketing: Finding Your Customers No Matter Where They Are. She brings fresh and creative ideas to her clients, and regularly speaks at US and international digital marketing events.


Sarah Weise

03:05–03:35pm

Mind Games: Craft Killer Experiences with 7 Lessons from Cognitive Psychology with Sarah Weise

UX Director at Booz Allen Digital Interactive

@weisesarah

Sarah Weise is UX Director at Booz Allen Digital Interactive. She has crafted experiences for hundreds of websites, apps, and products. Over the past decade, she has specialized in creative, lean ways to connect with customers and build experiences that matter.


03:35–03:55pm

PM Break


Rand Fishkin

04:00–04:45pm

Earning, Nudging, and (Indirectly) Buying the Links You Still Need to Rank with Rand Fishkin

Wizard of Moz

@randfish

Links still move the needle – on rankings, traffic, reputation, and referrals. Yet, some SEOs have come to believe that if we “create great content,” links will just appear (and rankings will follow). Rand will dispel this myth and focus on how to build the architecture for a link strategy, alongside some hot new tools and tactics for link acquisition in 2016.

Rand Fishkin is the founder and former CEO of Moz, co-author of a pair of books on SEO, and co-founder of Inbound.org. Rand’s an un-save-able addict of all things content, search, and social on the web.


Buy your MozCon 2016 ticket!

Don’t worry, we’ve got your MozCon evenings covered!

After a day of learning and possibly discovering a brand-new city, I know I sometimes struggle with what to do after the conference closes for the day. At MozCon, we work to bring you three evening events where you can chill, network, make new friends, and grab some food and drinks. (We will also have a post in late August or early September with a ton of great recommendations for things to do and food to eat in Seattle!)

Monday’s MozCrawl from 7–10pm

The best part of our MozCrawl is being able to explore a neighborhood in Seattle. Bring your walking shoes (or load your favorite rideshare app), and get to know a little about the flavor of Seattle. While the locations are still TBD, Moz and our MozCon partners will each host a bar with light appetizers and drinks.

MozCrawl

To ensure you see as much of Seattle as possible, each bar will have a scavenger hunt element. Our sweet, bar-hosting partners:

(We also have two other partners, STAT and Wistia, who will be keeping a low profile that night.)

Tuesday’s MozCon Ignite from 7–10pm

In my completely biased opinion, this is my favorite MozCon evening event. For those who’ve never been to an Ignite-style talk, they are 5 minute talks with auto-advancing slides. Because we’re learning all day at MozCon about online marketing, our Ignite talks are 100% not about marketing or business. They are passion projects, hobbies, and interests.

MozCon Ignite

Last year, our 16 talks ranged from a touching tale about helping a terminally ill child musician record an album, to how to love opera, to how to make frosting. You can sit back, relax, laugh, and cry. Plus, beforehand, there are networking opportunities to chat with your fellow attendees.

If this sounds like something you’d want to speak at, we’ll be opening up pitches in early July. Our venue is currently TBD.

Wednesday’s MozCon Bash at the Garage from 7pm–12am

MozCon Bash

Make sure to book your flight home the day after MozCon so you can join us at our annual MozCon Bash to celebrate another great year of learning. Put on your bowling shoes and see if you can out-turkey your new friends! Or play a round of pool, or sing your heart out with some karaoke. Food and drinks, both alcoholic and non-alcoholic, are on us. You’ll take home even more memories and some photobooth mementos to look back on.

Grab your ticket today – we’ve sold out for the last 5 years.

Buy your MozCon 2016 ticket!

If you have any questions about MozCon programming, please don’t hesitate to ask in the comments.

Sign up for The Moz Top 10, a semimonthly mailer updating you on the top ten hottest pieces of SEO news, tips, and rad links uncovered by the Moz team. Think of it as your exclusive digest of stuff you don’t have time to hunt down but want to read!

Why ecommerce sites should use both SEM and SEO for acquisition

It is well-known that in order to get a good return on investment in terms of marketing, online retailers need to be constantly in front of their customers. However, with the rise of online users, it is important these retailers adopt a multichannel approach.

Despite being similar in that SEM and SEO both aim to improve visibility through rankings on search engines, they do have significant differences.

SEM is a pay-per-click (PPC) service, while SEO improves ranking organically and does not involve paying for search results.

However, with Adobe’s recent Q4 Digital Advertising Report explaining that not only are CPCs in decline in Europe, but click-through rates are on the rise, all signs are pointing to a Paid Search orientated strategy.

Are retailers better off investing their money in SEM or their time in SEO? Let’s explore the arguments for each technique.

Why should ecommerce retailers use SEM?

Quick results

With SEM, results can be achieved relatively quickly. Of course, you will be required to make changes in the AdWords interface, however once this has been done, you can see results almost instantly.

With SEO on the other hand, you will need to implement a longer-term strategy and it can take time to reap the rewards of your efforts.

Better conversion rates

According to New Media Campaigns, PPC holds a slight edge in conversion rates as paid search results are 1.5 times more likely to convert click-throughs from the search engine.

Direct control over your visibility

Even with a significant amount of time invested into SEO, there is no guarantee that you will ever appear in the top spots on search results pages. While the same can almost be said for PPC, bidding plays a huge role in paid search campaigns and increasing your budget can take you so far in improving your visibility on search engines.

Few website optimisations

Although good website structure helps to improve your PPC ranking, it is not incremental to do so to achieve good paid search results. SEO on the other hand, requires that your website’s structure and content are optimised to achieve good results

Why use SEO as well as SEM?

While there are many arguments that may convince online retailers to rely on Paid Search, there are also many benefits to using SEO as well as SEM in their multi-channel strategies.

No direct additional costs

Besides your time and effort, SEO allows you to achieve results without any direct additional costs. SEM on the other hand, can obviously require a significant amount of investment, particularly for competitive keywords.

Organic results more likely to be clicked on

According to the same study by New Media Campaigns, organic results are 8.5 times more likely to be clicked on than paid search results!

Improve brand awareness

With organic results more likely to be clicked on, it is a no-brainer to invest in an SEO strategy. However, another added benefit is the possibility to improve brand awareness.

Presuming that you are able to successfully place your ads in paid search results, also appearing in organic results will help to reinforce your message and improve the visibility of your brand. Over time, the more your brand awareness increases, the more likely consumers are to trust your brand name.

A long-term strategy

It will take time and effort to properly optimise your website for search engines, but in the long term it will help bring you continuous website traffic for free.

Of course, you will need to be sure to keep up-to-date with the latest guidelines to ensure that you are not penalised and your efforts don’t end up going down the drain.

As you can see, there are many advantages to both SEO and SEM, however what is important to take away is that they are complementary techniques. Online retailers are generally encouraged to start by adopting both strategies.

For newly-launched businesses, SEM will accelerate brand awareness, as users start to recognise and trust your brand name. As a first step, it is wise to invest more into SEM while your SEO efforts get off the ground. You can then balance your investments once your organic visibility increases.

Mark Haupt is UK Sales Director at Twenga Solutions and a contributor to Search Engine Watch.

5 Actionable Talks from Conversion Experts

Posted by christinew603

[Estimated read time: 5 minutes]

As marketers, we can’t turn a corner without hearing about how to generate leads with existing content. But CRO [Conversion Rate Optimization] is about so much more than just leveraging content in different ways; optimization is really the process of finding out and testing how to convert people on your site pages, landing pages, blog posts, and marketing efforts.

Don’t know where to start? Listen to these five actionable talks from a few of today’s top conversion experts. Hear directly from the landing page, copywriting, mobile, and conversion design experts on how to optimize your marketing for lead conversion. (And save your spot in a live Google Hangout with these experts and HubSpot on June 1st!)


1. Peep Laja – How to Turn Data into Insights & Customers

Bio via ConversionXL:

As ConversionXL founder, Peep is an entrepreneur and conversion optimization expert with 10+ years of global experience. He has extensive experience across verticals: in the past he’s run a software company in Europe, an SEO agency in Panama, a real estate portal in Dubai, and worked for an international non-profit.

In this talk from TractionConf, Peep covers:

  • 6 steps to thinking of conversion optimization as a process and not tactics
  • Why “best practices” aren’t necessarily the best ways to optimize your own blog posts and landing pages
  • Digging into the formula for conversion success (hint: it starts with the number of tests run, the percentage of winning tests, and impact per successful experiment)
  • Getting better data, not more
  • Gathering qualitative and quantitative data to find out if your ideas are actually good
  • Identifying problems and holes for conversion on your site

2. Oli Gardner – 4 Corners of Conversion

Bio via Inbound.org:

Unbounce’s legendary Oli Gardner has seen more landing pages than anyone on the planet. His disdain for marketers who send campaign traffic to their homepage is legendary. He is a prolific webinar guest and writer, and speaks internationally about conversion-centered design where he is consistently ranked as the top speaker.

In this presentation from INBOUND15, you’ll learn:

  • Bull sh*t marketing and how to spot it on your own landing pages
  • Conversion-centered design and utilizing psychology for conversion
  • How to apply the 4 corners of conversion – copy, design, interaction, and psychology – in all forms of your marketing, not just landing pages
  • Utilizing information hierarchy and ensuring your copy comes before design

3. Joanna Wiebe – 3 Undeniably Real Test-Proof Truths That Will Shake What You Know About Copywriting

Bio via Inbound.org:

As copywriter and creator of Copy Hackers, Joanna helps startups use their words so people fall in love with them, flood them in cash, tell all their friends about them, and name their firstborn after them. (“Buffer Anastasia McGillicuddy. That’s got a nice ring to it.”)

In this particular talk from CallToAction Conference 2014, she covers:

  • How to approach “clever” copy and learning to write for conversion
  • How to lead a headline: what we’ve learned from the advertising world of David Ogilvy and modernizing those ideas
  • What color your buttons should actually be
  • How to break patterns in language and copy when you’re stuck
  • Ideas for new tests to run on your pages

4. Tim Ash – Mobile Conversion Strategies

Bio via SiteTuners:

Tim Ash is the author of the bestselling book, Landing Page Optimization, and CEO of SiteTuners. A computer scientist and cognitive scientist by education (his PhD studies were in Neural Networks and Artificial Intelligence), Tim has developed an expertise in user-centered design, persuasion and understanding online behavior, and landing page testing. In the mid-1990s he became one of the early pioneers in the discipline of website conversion rate optimization.

At INBOUND15, Tim covered:

  • Top 10 things to stop doing on your mobile pages
  • How to manage navigation on mobile and prioritize content
  • Setting expectations for your mobile users and acknowledging their attention spans

5. Angie Schottmuller – 7 Secrets to Drive Epic Conversion with Hero Shot Images

Bio via LinkedIn:

Angie is an inbound marketing thought leader skilled at wielding magnetic content optimized for search, social, conversion, and mobile. With over seventeen years in multichannel B2B and B2C experience in both agency and corporation settings leading successful marketing technology projects for brands like Nestle USA, Gerber, Red Wing Shoes, Andersen Windows, The Home Depot, and more, she’s adept at harnessing online and emerging technologies to drive tangible results for improving business – social engagement, lead generation, sales conversion, customer loyalty, and brand advocacy.

At Conversionista Conference, Angie talks about:

  • 7 hero shot persuasion factors to learn and test from
  • How to say more in a visual than header text
  • Connecting hero images in your marketing
  • How to persuade through credible imagery and encourage prospects
  • Staying away from “fancy” brand images and gearing hero shots for conversion

Want to see some of these experts in action? Learn all about how to increase your lead conversion in a live Google Hangout on June 1st!

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